Legal
Privacy Policy
Cancer Care Diagnostics
ABN: 14 654 918 519
Level 12, 97-99 Bathurst Street, Sydney NSW
Phone: +61 2 8251 4000
Effective Date: 12 September 2025
Last Updated: 12 September 2025
1. Introduction
Cancer Care Diagnostics trading as Sydney Breast Clinic ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact details (email address, phone number)
- Newsletter subscription preferences
- Any information you voluntarily provide when contacting us
- Website usage data and analytics information
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser details
- Pages viewed and time spent on our website
- Referring website information
- Device and browser type
- Cookies and similar tracking technologies
2.3 Medical Information
Important: We do not collect, store, or process any medical or health information through our website. All medical consultations, appointments, and patient records are handled through our secure third-party systems (HealthEngine for appointments and MyVue and MyVue Motion for results).
3. How We Collect Information
We collect information through:
- Newsletter signup forms on our website
- Contact forms and enquiries
- Website analytics and cookies
- Direct communication with our practice
4. Third-Party Services
We use the following third-party services that may collect information:
4.1 HealthEngine
- Purpose: Online appointment booking system
- Data Handling: When you click "Book Appointment," you are redirected to HealthEngine's platform. Any personal or medical information provided during booking is governed by HealthEngine's privacy policy, not ours.
- Website: www.healthengine.com.au/privacy/
4.2 MyVue Patient and MyVue Motion Doctors Portal
- Purpose: Patient results and records access
- Data Handling: When you access patient results, you are redirected to MyVue and MyVue Motion's secure portal. All patient data is governed by MyVue's privacy policy, not ours.
- Website: www.carestream.com/en/us/privacy-notice
4.3 Google Analytics
- Purpose: Website traffic analysis and improvement
- Data Collected: Anonymous usage statistics, page views, user behaviour
- Website: https://policies.google.com/privacy
4.4 Google Search Console
- Purpose: Monitor website performance in search results
- Data Collected: Search query data and website performance metrics
4.5 Newsletter Management (Google Sheets)
- Platform: Google Sheets
- Data Stored: Email addresses and names of newsletter subscribers
- Retention: Indefinitely, unless you request removal
5. How We Use Your Information
We use your personal information to:
- Send newsletters and practice updates (with your consent)
- Respond to your enquiries and communications
- Improve our website and services
- Comply with legal obligations
- Analyse website usage to enhance user experience
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Google Analytics to understand website usage
6.2 Managing Cookies
You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.
7. Information Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights, property, or safety
- With service providers who assist in our operations (under strict confidentiality agreements)
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.
9. Data Retention
- Newsletter Data: Retained indefinitely unless you request removal
- Website Analytics: Retained according to Google Analytics retention settings
- Contact Enquiries: Retained for as long as necessary to respond to your enquiry
10. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (where legally permissible)
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
11. Newsletter and Marketing
- Newsletter subscriptions are voluntary
- You can unsubscribe at any time using the link provided in emails
- We only send newsletters quarterly unless otherwise specified
- We do not share your email address with third parties for marketing purposes
12. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 18 without parental consent. If you are under 18, please ensure you have parental or guardian consent before providing any information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Privacy Officer: Renae Lopez
Email: rlopez@sydneybreastclinic.com.au
Phone: +61 2 8251 4000
Address: Level 12, 97-99 Bathurst Street, Sydney NSW
15. Complaints
If you believe we have breached your privacy rights, please contact us first using the details above. If you are not satisfied with our response, you can lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: oaic.gov.au
Phone: 1300 363 992