Terms & Conditions

Cancer Care Diagnostics
ABN: 14 654 918 519
Level 12, 97-99 Bathurst Street, Sydney NSW
Phone: +61 2 8251 4000
Effective Date: 12 September 2025
Last Updated: 12 September 2025

1. Introduction

Cancer Care Diagnostics trading as Sydney Breast Clinic ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact us, or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and contact details
• Newsletter subscription preferences
• Any information you voluntarily provide when contacting us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser details
• Pages visited, time spent on the site, and referring website
• Device type and operating system
• Cookies and similar tracking information

2.3 Medical Information

We do not collect, store, or process medical or health information through our website. All medical consultations, appointment bookings, and patient records are handled through secure third-party systems (HealthEngine for appointments and Carestream’s MyVue & MyVue Motion for results).

3. How We Collect Information

We collect information in the following ways:

• When you complete forms on our website (e.g., contact or newsletter forms)
• Through direct communication with our team
• Automatically through analytics tools and cookies

4. Third-Party Services

We use the following third-party services which may collect, process, or store your personal information:

4.1 HealthEngine

• Purpose: Appointment booking
• When you click "Book Appointment", you are redirected to HealthEngine. Any information entered there is governed by HealthEngine’s privacy policy.
• Website: healthengine.com.au/privacy/

4.2 MyVue Patient Portal

• Purpose: Secure access to patient results and reports
• All information entered or accessed through Carestream’s MyVue and MyVue Motion platforms is governed by Carestream’s privacy policy.

4.3 Google Analytics

• Purpose: Website traffic analysis and optimisation
• Data: Anonymous user behaviour, page views, and engagement metrics
• Website: policies.google.com/privacy

4.4 Google Search Console

• Purpose: Monitor and improve website performance in Google search
• Data: Search terms, impressions, and click-through metrics

4.5 Newsletter Management (Google Sheets)

• Purpose: Store newsletter subscriber information
• Data: Name and email address
• Retention: Indefinitely, unless you request deletion

5. How We Use Your Information

We may use the information we collect to:

• Send newsletters and practice updates (only with your consent)
• Respond to your enquiries and requests
• Improve our website, services, and user experience
• Comply with legal and regulatory requirements
• Analyse website usage and marketing performance

6. Cookies and Tracking Technologies

We use cookies and similar tracking tools to improve website functionality and analyse usage patterns.

Types of cookies:

• Essential cookies: Necessary for website operation
• Analytics cookies: Used by Google Analytics to collect anonymous data

You can disable cookies through your browser settings. Disabling essential cookies may affect how the website functions.

7. Information Disclosure

We will not sell, rent, or trade your personal information. We may disclose your information only in the following circumstances:

• With your consent
• Where required by law or regulatory authorities
• To protect our rights, property, or safety
• To service providers who assist us in operating our business, under strict confidentiality obligations

8. Overseas Disclosure of Personal Information

Some of the third-party services we use store or process data outside Australia, including in the United States and the European Union. By using our services or providing your information, you consent to this transfer. All third-party providers are required to comply with privacy and security standards that meet or exceed Australian legal requirements.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no online system is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

• Newsletter data: Retained until you unsubscribe
• Website analytics data: Retained according to Google settings
• Contact enquiries: Retained as long as needed to manage your request

11. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

12. Newsletter and Marketing Communications

• Subscribing to our newsletter is voluntary
• You can unsubscribe at any time using the link in our emails or by contacting us
• We do not share your information with third parties for marketing

13. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from individuals under 18 without parental or guardian consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on our website with an updated "Last Updated" date.

15. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact:

Privacy Officer: Renae Lopez
Email: rlopez@sydneybreastclinic.com.au
Phone: +61 2 8251 4000
Address: Level 12, 97-99 Bathurst Street, Sydney NSW

16. Complaints

If you believe your privacy has been breached, please contact us using the details above. If you are not satisfied with our response, you can lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: oaic.gov.au
Phone: 1300 363 992

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